e-Learning 

Tools Used in Development: Articulate Storyline, TSSMaker, and Google Docs.

Development Time: 10 hours

Client: Forest Bank (Fictional Company)

Summary: A financial services training team plans to launch a customer-focused course series for new hires. The e-Learning course is a primer for the upcoming live training, Level Up - Active Listening Skills. This clip features a customer named Sonya, who is trying to save up for a trip to Paris. 

The courses will prepare new hires to savings accounts to a range of customer goals, including travel. Learning outcomes for this course are to: Recognize active listening principles and practice active listening skills.

Tools Used in Development: Pixabay, Articulate Rise, and Google Docs.

Development Time: 8 hours

Client: Fictional healthcare company

Summary: A training team has recently moved from Zoom to Microsoft (MS) Teams. Stakeholders requested continued productivity, accessibility and ease of use. A short and interactive design was necessary, and the best format was an interactive infographic. I used Articulate Rise for rapid development. 

Learning outcomes for this micro-learning course are to: Recognize key distinctions from previous web-conferencing tool (Zoom) and answer common MS Teams questions.